Refund policy

If something isn't right, we want to fix it.

Return window
You have 30 days from the day your order arrives to request a return.

Condition
Items must be unused and returned in their original packaging. We can't accept items that have been opened, used, or altered for a change-of-mind return.

How to start a return
Contact us with your order number and we'll send you return instructions. Please don't post anything back before contacting us — returns received without prior authorization can't be processed.

Who pays for return shipping
If your item arrives faulty, damaged, or isn't what you ordered, we cover return shipping and send a replacement or a full refund — your choice. For change-of-mind returns, return postage is at your own cost.

Refunds
Once we've received and inspected your return, we'll refund your original payment method within 5–10 business days. Your bank or card issuer may take a few days longer to show it.

Faulty or incorrect items
Get in touch within 30 days of delivery with your order number and a photo, and we'll make it right.